DryOxy Premium Drycleaning understands that plans may change. Customers may request cancellation subject to the following terms.

1. Cancellation Before Pickup

Customers may cancel a pickup request without charge before a pickup executive has been assigned or dispatched.

2. Cancellation After Pickup

Once garments have been collected, cancellation requests may attract pickup, handling, transportation, and inspection charges.

3. Cancellation After Processing Begins

No cancellation shall be accepted once garments enter any stage of:

• Inspection
• Sorting
• Dry Cleaning
• Laundry Processing
• Steam Ironing
• Packaging
• Quality Checking

In such cases, the customer shall remain liable for the full service charges.

4. Failed Pickup or Delivery

If pickup or delivery fails because the customer is unavailable, DryOxy reserves the right to charge additional logistics or re-attempt fees.

5. Promotional & Discounted Orders

Orders placed under promotional offers, subscription plans, package deals, coupons, or special discounts may not be eligible for cancellation after confirmation.

6. Service Area Restrictions

DryOxy reserves the right to cancel any order if the pickup or delivery location falls outside our operational service area.

7. Force Majeure

DryOxy shall not be responsible for delays or cancellations caused by natural disasters, weather conditions, strikes, government actions, transportation disruptions, or events beyond reasonable control.

8. Right to Refuse Service

DryOxy reserves the right to refuse or cancel orders where:

• Incorrect information has been provided.
• Customer violates company policies.
• Garments pose safety or contamination risks.
• Outstanding dues remain unpaid.

9. Contact Us

DryOxy Premium Drycleaning
H.N. 6, Ground Floor, Road No. U26,
DLF Phase 3, Gurugram, Haryana - 122002

Phone: +91 7290009449
Email: info@dryoxy.com

Last Updated: 07 June 2026